Here's just a little of what VIP Professional can do for you:

Helps Drive Revenues

VIP Professional makes it easy to systematically pre-sell and up-sell F & B packages, tables / rooms, and special services to VIP guests and other demanding clientele.

VIP Professional is 100% focused on maximizing your revenues, boosting repeat business, and driving more people through your doors.

It is equally at home handling your nightclub-style guest lists as it is full private party bookings.

Streamlines Confirmations & Reminders to Guests

VIP Professional has a powerful and flexible Confirmations & Reminders system that allows you to easily automate sending confirmation, reminder, and follow-up messages to your guests and/or reservation organizers. These messages can be in plain text or they can be in fully formatted HTML. You can design your own message templates, making them as simple or sophisticated as you like.

Since messages can dynamically draw upon the reservation details, you can automatically generate email messages that confirm the specifics of a booking - thus reassuring guests that you have everything under control. You can also attach sophisticated reports to these messages. Follow-up messages can automatically be sent to encourage repeat business, gather feedback, etc. Your guests will know that everything is organized -- and if there are errors, they are more likely to be caught early before the guest is inconvenienced. Reminder emails also have the effect of increasing the likelihood of turnout by the guest. Plus they provide further up-selling opportunities and give a reason for guests to provide their email details.

VIP Professional gives you powerful control over your relationship with your guests.

Enhances Internal Communications

VIP Professional has a powerful notification system allowing staff and management to automatically receive email messages and reports relating to bookings.

Add a food requirement to a reservation, for example, and the Chef can automatically get an alert, including a PDF report detailing the requirement. Add a security requirement and the Security Manager can get a detailed notification. At a pre-determined time each day, the Door Manager can receive a detailed guest list for use by the door team. The Bookkeeper can receive an alert any time a note is added to a reservation that has a category of 'Accounts'. Each morning the venue's entire management team can receive a summary report of the previous day's reservation activity. Each month, the venue's General Manager can get a monthly summary report. And so on.

Highly customizable and very flexible, the notification system allows management and staff to completely stay on top of reservation activity. It automates most of the communications process and thereby resolves many of the usual communications problems in venues.

Improves Ability to Track and Increase Margins

VIP Professional allows you to more effectively track and analyze the margins associated with your bookings. All F & B items and operational requirements can have standard costs associated with them that are automatically applied to reservations. You can quickly and easily generate reports showing an estimate of what a reservation is worth to you.

In addition to associated costs, F & B items and operational requirements can also include recommended pricing -- which sets guidelines for your staff on bookings. Also, you can see at a glance the implications of your pricing on the overall margin for the reservation.

Dramatically Improves Internal Logistics

VIP Professional organizes all of the logistics involved in handling guest list reservations and their associated requirements. It can record, track, and issue reports and checklists on table / booth bookings, signage requirements, admission perks, F & B requirements, audio-visual needs, security, and more. The systematic tracking of such details is particularly valuable for private functions / events, which typically have more complicated requirements.

Reduces Service Errors

VIP Professional helps minimize common problems such as guests arriving only to discover that their names are missing from the guest list or that their table / booth has been double-booked. Due to the automated confirmations and reminders, guests are always able to verify their reservation details.

Internally, all staff work from the same database, over a LAN or via the Internet, so details are tracked and centralized regardless of whether the reservation was taken by a receptionist, door security, or a hostess.

Provides Greater Flexibility in Booking Reservations

VIP Professional makes it easy to quickly specify reservation details even when complicated requirements are involved - reservations can be linked with a table / room, can include door privileges (such as queue jump, free admission, etc.), can involve multiple F & B requirements, have signage or security tasks, and more.

In most cases, a reservation can be logged with only a few clicks of the mouse while still allowing more sophisticated requirements where needed. As a result, reservations can be added quicker, with greater accuracy, and with less risk of misunderstandings or implementation errors.

Improves the Management of Capacity

VIP Professional allows managers to quickly review the number of reservations and total associated guests for a day, a week, or a month (or any custom period). You can also do more sophisticated analysis using the software's powerful Filters feature. This helps you tailor your promotions to focus on where you have the biggest gaps in your schedule.

Tracks Guest History

VIP Professional tracks all reservations and guest list activity, allowing managers to tailor promotions to guests with certain patterns or characteristics. It makes it easier to stay in touch with guests and to encourage more repeat business.

Tracks Multiple Venues

Independent promoters or multi-venue operators can track reservation activity for multiple venues simultaneously within the same database. This allows managers to track where their clientele are going, capacity levels, and more. Reservations can be added to any venue, quickly and easily.

Supports Multiple Users

VIP Professional can be used by a single user or multiple users, on a single computer or over a LAN (or even the Internet). Each user can have customizable rights that define what that user can do within the application. Your Head Chef, for example, might only be able to log in to review reservations - but can't add, edit, or delete them. Your door manager might be able to log in to enter details on which reservations turned out, but not be able to do anything else. And so on.

Highly Customizable

Easily configurable to suit your specific needs, whether you are a one-person promotional company, an intimate lounge, a banquet facility, or your city's multi-room mega-club.

If you'd like to know more about what VIP Professional can do for you, please do not hesitate to contact us. We're happy to help.